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User rating: 2.73 Rate Theater

14028 N US Highway 183, Bldg F, Austin, TX 78717

512-861-7070 | View Map


2.73 / 5

User rating: 2.73

 



  • General Experience User rating: 3
  • Concession User rating: 2.33333333333333
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2.66666666666667
  • Customer Service User rating: 2.66666666666667

 

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Theater Reviews

Showing 1 to 3 of 3

Hard stuff in ordered food chipped my teeth. Manager did not refund me for my food or ticket

October 30, 2026

There was a very hard stuff in my ordered turkey wrap which chipped one of my teeth, yet upon complaining the general manager Teri Stegall did not offer to refund me for my food or ticket. This is an unacceptable way to treat a customer given that my coming dental bill will be way higher than the cost of food or ticket and the movie theater is responsible for it. Chipping a tooth on hard food has never happened to me in any other restaurants in my entire life BTW.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Great customer service, great movie selection, tasty food

August 16, 2023

One of my favorite Alamo theaters. On the rare occasion something goes wrong, they make it right.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Has really gone downhill.

January 03, 2018

I really enjoyed this theatre until my last visit there. Firstly, I noticed an odor upon walking in, like it wasn't kept that clean anymore. Then found out they had changed their menu. I had always so enjoyed the healthy selections and the craft beers. Now there are much fewer selections. Ended up with a $14 fried chicken sandwich. Hardly any fries and sandwich gone in 4 bites. Very subpar. Also ordered bottomless iced tea. Never had problems before but service was nonexistent. Finally asked for a pitcher, they asked me to write down the order....iced tea pitcher. They brought a pitcher but took away my glass? Finally saw that they had put a big honker straw in the pitcher. Movie sucked too.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2
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