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AMC Forum 30 reviews

User rating: 3.17 Rate Theater

44681 Mound Rd., Sterling Heights, MI 48314

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3.17 / 5

User rating: 3.17

 



  • General Experience User rating: 3.57142857142857
  • Concession User rating: 2.8
  • Cleanliness User rating: 3.33333333333333
  • Theatre Presentation User rating: 2.66666666666667
  • Customer Service User rating: 3.5

 

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Theater Reviews

Showing 1 to 6 of 6

VERY Disappointing!

August 07, 2026

Went to See Spider-Man at the 9:30pm showing and that's when the issues began. 1) I am used to movie trailers showing for 15 mins., but these went on for a half an hour! 2) Then finally when it started around 10pm, I could hear loud music from the other theater so loud, that at first I thought it was part of the Spider-Man soundtrack! But it soon became apparent when during sad and poignant scenes, loud blazing sounds of rap/hip hop was thumping in the background. All this noise started like halfway thru the movie, and we had to sit thru this. Movie ends, and I go to see where all this loud obnoxious noise was coming from. I was in theater #19, the noise was coming from #18. When I opened the door, that music was so damn loud that I had to cover my ears! It was unbelievably LOUD! It was so loud that two guys came out, and I asked them what movie was that and why it was so loud? He said it was some Indian movie ("Telugu") and that they came outside because the movie was too loud. 3) By this time it was 10 mins. after midnight, so of course there was NO staff around whatsoever, except for one guy pushing a trash can down the hall. 4) So today I decide to call and report all this to their management, and no one answers the phone......like....ever! I called at 1pm and 7pm, no answer. 5) So then I try to get a refund on their site, and they won't let me because I already saw the movie. But there are no other options to choose, that would let me explain why! 6) The seats were filthy and some worn out, not to mention kinda uncomfortable because they do not move or recline. 7) This was a summer blockbuster in 3D, and that theater was so tiny, and narrow that I can't figure out why they would even bother?! So the whole AMC Forum 30 experience (including the website) was bad, and if this is how things are, then they are really helping to decline moviegoers. This is unacceptable!

  • General Experience User rating: 2
  • Concession User rating: 0
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Not Great

July 15, 2026

I attempted to watch a movie here, and after the movie did not start for over ten minutes past its start time I yelled some expletives at the screen. Apparently this this offended the other attendee and for that I do apologize. They demanded their money back and had me kicked out. The staff was polite and professional and I cooperated with them fully. I tried to explain my frustration that there were commercials FOR THE COMMERCIALS and I just wanted to watch the movie. It is worth noting that myself and the other guest who left were the only ones in that theater. I offered to reimburse the the cost of the ticket and concessions the other attendee had purchased, but was declined. Again I will state, my behavior was bad, but not what I think terrible. A stern warning would have sufficed. Instead that movie now plays to an empty theater.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 5

I love the Metropolitan Opera HD shows. Thank you!

January 23, 2024

I wish that the movies being shown next to the Metropolitan Opera performance had fewer big explosions and very loud sounds as they bleed through to our Opera experience.

  • General Experience User rating: 5
  • Concession User rating: 3
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Thanks

November 11, 2022

I had a great experience with two hard working employees, Kylie B. and Stormy C. at AMC Mound. Thanks so much!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Rifftrax Specials

November 03, 2017

We like this Sterling Hgts. theater because they show specials from TCM movies, Rifftrax specials and other Fathom events. Like the new food upgrades too. We have been coming here for years now and usually meet up at the bar area with friends and other couples that enjoy these movies. We love the special discounts and saving we receive at the Mac Guffins bar. We usually show up an hour early and Liz who bartends there sometimes would be there grading her school papers or doing inventory. Missed her last couple of times we came in because the bar was closed during the week or different bartender was working. Like when she works because she would always help us with our drinks never asks for ID’s and was kind enough to give us additional shots and stiffer mixed drinks and charged less than other bartenders. Even write off a beer one time for a friend as spilled. No problem giving better tips for better service here. When AMC stopped allowing us to use our Stubs rewards a while ago now to pay for drinks at the bar, she takes our rewards number and run it through on other customer sales so we would earn 10 dollar rewards quicker to get free food that same evening. When asked about if the inventory would be off at the bar she just would always say who do you think runs this bar and does the inventory? How cool is that. With the prices so expensive at the bar our friends and us must have saved hundreds or thousands over the years by now.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

Customer service is sub par

July 29, 2017

Sorry to say the last couple of times we have been in service has been awful. Not enough staff working to move things along. Lines are very slow, usually one employee during busy hours to sell tickets and in concessions. I see no Management helping. Also found out their best bartender left. Now service is slow at the bar to get a drink and drinks were made incorrectly. After talking to an employee they said moral is down and trying to save on labor with less employees. We had been going to this theater off and on for years but it is so hard to want to come back when everyone looks unhappy.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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