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User rating: 3.43 Rate Theater

11210 Alamo Ranch Parkway, San Antonio, TX 78253

877-691-0734 | View Map


3.43 / 5

User rating: 3.43

 



  • General Experience User rating: 2.5
  • Concession User rating: 3.66666666666667
  • Cleanliness User rating: 3.66666666666667
  • Theatre Presentation User rating: 3.66666666666667
  • Customer Service User rating: 3.66666666666667

 

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Theater Reviews

Showing 1 to 4 of 4

WE USED TO LOVE SANTIKOS, BUT NOT ANYMORE

July 17, 2026

NEW UPDATED REVIEW. OLD REVIEW LISTED AT THE BOTTOM. Since it opened, Casa Blanca was our favorite movie theater to attend almost anytime we went to the movies. We loved Santikos so much and have spent thousands of dollars watching movies and enjoying meals there. When our 17-year-old son, who grew up watching movies at Casa Blanca and other Santikos theaters, wanted to apply for his first job, we were so happy he applied and was hired to work with Santikos. After enduring several days of training at the Palladium, he was excited to start his first day at Casa Blanca, but sadly, he was treated so rudely and unprofessionally by the managers on staff on his first day. They did not welcome him, they did not guide him, all they did was talk down to him, and even yell at him in front of the customers in line for concessions, specifically by a manager named James. He completed his shift and contacted HR to let them know about the toxic and hostile work environment he experienced, and asked them if it would be possible for him to transfer back to the Palladium, which is where he originally applied, but they told him there was nothing available for him. He contemplated returning to Casa Blanca, but decided that this type of abuse on his first day is unlikely to get any better so he resigned. He drafted a well thought out and detailed resignation letter and emailed it to HR. Instead of showing any sympathy or asking if there was anything they could to do help. All they responded with was his termination has been processed. It seems like they didn't care one bit about what their new, young, and excited employee explained to them, and just decided to brush him off. This seems like a huge contradiction from the statement on their employment page saying, "You will see a culture of open communication, team building, and encouragement." Every single place I have ever worked or any new employee I have ever hired or welcomed to our team has been treated with res

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Friendly staff

October 05, 2021

I love going to Casa Blanca. I was going to the Silverado but they were shut down d/t COVID. Casa Blanca is very clean. The seats are awesome. The staff is very friendly, both at the ticket counter and the concession stand. Will definitely continue to go to this theater as well as the Silverado. Santikos rocks!!!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

CARS GET BROKEN INTO!!!

March 04, 2020

Legit got my car broken into and almost stolen here tonight! & all the manger has to say (with a smile on his face) was yes he have cameras but you’ll have to call the cops. No concern in his voice, no will to even ask if I’m okay!!! Cops finally get there and turns out I’m not the first one this happens to! That it’s been happening a lot and recent! So if i were y’all, i wouldn’t come here. Smh i will never be back!

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0

Best seats in town!

January 16, 2017

The theater overall is excellent to me, Some people complain about it being crowded but I'm from the northeast so that is not a problem to me. I'm also used to paying $20 a ticket. Here in San Antonio I only paid $10 a ticket....excellent! The only complaint I have is that when you are in the theater the movies that are coming out soon has sound with no video or video with no sound. Sometimes the lights do not dim all the way.

  • General Experience User rating: 3
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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